RETURN / EXCHANGE POLICY
If your Marigold Artisans selection does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges and any discounts applied, within 30 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, in the original packaging.
To return an item(s) please email firstname.lastname@example.org. A customer service representative will process your return or exchange request and send you a Return Materials Authorization (RMA) number via email
Once you receive the RMA please:
- Securely package your items in a sturdy shippable carton
- Enclose the RMA form in the carton
- Note the RMA number on the outside of the carton near The Marigold Artisans return address.
- Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery. Merchandise returned without an RMA can not be credited
- Once received and inspected, a credit will be issued for all returned merchandise meeting the 30 day guarantee provisions. The credit will be issued to the card upon which the order was originally placed. Please allow two (2) billing cycles for credit to appear on your credit statement. Exchanges will be processed immediately subject to availability. You will be notified if the item(s) requested is not available at the time of exchange.
- Please note that this policy applies only to items purchased on marigoldartisans.com
- Return Address:
Marigold Artisans, Inc.
2102 83rd Street
North Bergen, NJ 07047