Marigold Artisans
Marigold-Grid.jpg

Terms & Conditions

 

TERMS & CONDITIONS

Privacy Policy


Marigold Artisans, Inc. respects your concerns about privacy and has instituted procedures intended to protect and treat personal information in a safe and reliable manner. Please refer to this page for updates in our procedures. 

Customer information is used to improve our web site content and to enhance the online shopping experience. Any private information entered on the website is confidential and will not be shared with third parties. 

We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. 

We may share non-personal, non-individual statistics or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research purposes. In other words, we will not disclose to our marketing partners that you have purchased a specific product. However, we may disclose to them how many customers have purchased that product. 

Our web server automatically collects information about you when you request pages from our server, including your IP address. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the web pages you request) can be sent to you. We use your IP address to help diagnose problems with our server and to administer our web site. Your IP address is also used to keep track of your shopping cart and to gather broad demographic information about users in a particular area. This information does not, however, contain anything that can personally identify you. Our server looks up the hostname of your computer as well. Our site uses cookies to keep track of your shopping cart and to honor your preferences. 

If you have purchased from Marigold Artisans' website and have registered, we may occasionally update you via email for special opportunities. 

If you have any questions about this privacy statement, call our Customer Service Department at 212-461-6905.



Your Account


You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. Marigold Artisans, Inc. reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at any time. By placing an order, you warrant that you are over 18 years of age, and that you are providing Marigold Artisans, Inc. with accurate, truthful information and that you have the authority to place the order.



Copyright


The Site and all of its contents including, but not limited to, all text and images ("Information") are owned and copyrighted by Marigold Artisans, Inc. or others with all rights reserved unless otherwise noted. Any Information that is a trademark, logo, or service mark is also registered and unregistered trademark of Marigold Artisans, Inc. Your use of any Information, except as provided in these Terms and Conditions, without the written permission of the Information owner is strictly prohibited. You may download, display or print Information from this Site solely for non-commercial personal use. You are also advised that Marigold Artisans, Inc. will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.



Terms & Conditions


Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Marigold Artisans .com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree and accept, without limitation or qualification, these Terms and Conditions, please exit the site.



These Terms and Conditions May Change


Marigold Artisans, Inc. reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Michaelaram.com web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Web site.



Sales Conditions


Info to follow



Forms of Payment


Marigold Artisans, Inc. accepts Visa, MasterCard, Discover, and American Express.



Credit Card Processing


Upon online approval of your credit card, your order will be processed. Your card will be only charged when the order is shipped.



Taxes


Save 7-10% in sales tax when you shop online with Marigold Artisans except when shipping to California, Georgia, New Jersey, and New York, where we are required by law to collect sales tax. All taxes are calculated and included in the final price communicated at the end of your order. Marigold Artisans, Inc. is required by law to declare an accurate value on all shipments.



Shipping


Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. The approximate shipping cost for your order will be added and displayed at checkout. Final shipping costs may vary slightly based on the exact weight and dimensions of your order.



Shipping/Tracking


Once shipped, your order may be tracked using this web site. The tracking number can be retrieved from your order status. Orders must be placed weekdays before 3:00 pm EST if overnight delivery is requested. Weekend and Holiday delivery is not available. Orders placed on weekends will be processed and shipped on Monday/the following business day. Orders placed on a holiday will be processed and shipped on the following business day.



Special Note


Signatures are required for the receipt of all goods. 

We do not ship to PO Boxes.



Customer Service


If you have any questions concerning your order or encounter any problems with your Marigold Artisans item(s), please contact a Customer Service Representative at 1-212-461-6905 from 9 AM to 5 PM EST Monday through Friday.



Return/Exchange Policy


If your Marigold Artisans selection does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges and any discounts applied, within 30 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, in the original packaging.

To return an item(s) please email customerservice@marigoldartisans.com. A customer service representative will process your return or exchange request and send you a Return Materials Authorization (RMA) number via email

Once you receive the RMA please:

  • Securely package your items in a sturdy shippable carton
  • Enclose the RMA form in the carton
  • Note the RMA number on the outside of the carton near The Marigold Artisans return address.
  • Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery. Merchandise returned without an RMA can not be credited
  • Once received and inspected, a credit will be issued for all returned merchandise meeting the 30 day guarantee provisions. The credit will be issued to the card upon which the order was originally placed. Please allow two (2) billing cycles for credit to appear on your credit statement. Exchanges will be processed immediately subject to availability. You will be notified if the item(s) requested is not available at the time of exchange.
  • Please note that this policy applies only to items purchased on marigoldartisans.com
  • Return Address: 
            Marigold Artisans, Inc. 
            Returns Department
            2102 83rd Street
            North Bergen, NJ 07047


Cancellations


Unfortunately, since we are processing your order as quickly as possible, we are not able to accommodate order cancellations.



Warranty


Marigold Artisans warrants that merchandise will be free from defects in material or workmanship for a period of one (1) year from shipment by Marigold Artisans, provided that the merchandise is used as reasonably intended and has not been altered or modified. 

This warranty does not apply to the extent that merchandise: (a) has not been handled, maintained or used in accordance with Marigold Artisans' instructions or in a reasonable manner, or; (b) has been damaged by accident, negligent or external factors. 

Marigold Artisans merchandise is handcrafted by artisans. Small irregularities in shape, surfaces and finishes are hallmarks of such craftsmanship and are not defects.



New Customers Gift With Purchase Terms & Conditions


Offer only valid on orders made on Marigoldartisans.com. To qualify for Gift With Purchase, promotion code must be used and the total of items purchased must be at least $200, excluding Shipping & Sales Tax. Offer valid while supplies last. Limit one per customer. Offer not valid with independent retailers or with department store partners. Split shipping merchandise will result in additional shipping charges. Gift certificates cannot be used in conjunction with the gift with purchase offer. Offer can be combine with other GWP offers on Marigoldartisans.com